Terms of Service

Last updated: November 10, 2026

From everyone at Nomi, thank you for using our product! We build it to help you remember and find what you have seen. Because we don’t know every one of our customers personally, we have to put in place some Terms of Service to help keep the ship afloat.

When we say “Company”, “we”, “our”, or “us” in this document, we are referring to Yang Gao, a sole proprietor in California, USA, doing business as Nomi.

When we say “Services”, we mean our websites and any product created and maintained by Nomi. That includes the Nomi Mac app and the Nomi server.

When we say “You” or “your”, we are referring to the people who own an account with Nomi.

We may update these Terms of Service (“Terms”) in the future. You can track all changes made to these Terms on GitHub. Whenever we make a significant change to our policies, we will refresh the date at the top of this page and tell you in the app or by email before the change applies.

When you use our Services, now or in the future, you are agreeing to the latest Terms. There may be times where we do not exercise or enforce a right or provision of the Terms; however, that does not mean we are waiving that right or provision. These Terms do contain a limitation of our liability.

If you violate any of the Terms, we may terminate your account. That’s a broad statement and it means you need to place a lot of trust in us. We do our best to deserve that trust by being open about how Nomi works in our Privacy policy, and keeping an open door to your feedback.

Account Terms

You are responsible for maintaining the security of your account and your Mac. The Company cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
You may not use the Services for any purpose outlined in the Use Restrictions below.
You are responsible for all content and activity that occurs under your account, including actions that you approve Nomi to take.
You must be a human. Accounts registered by “bots” or other automated methods are not permitted.
You must be at least 13 years old to use the Services. If you are under 18, or under the age of majority where you live, you may use Nomi only with the permission of a parent or guardian, who agrees to these Terms for you. One person, one account: you may not share or resell your account.

Payment, Refunds, and Plan Changes

If you are using the free version of Nomi, it is really free: we do not ask you for your credit card and — just like for customers who pay for our Services — we do not sell your data. The free plan has daily limits, which we may change.
Pro costs $20 per month or $192 per year, plus any tax, unless the app shows a different price before you buy. Students with a confirmed .edu sign-in email get 50% off when the app offers it.
Pro renews automatically at the end of each month or year. Our payment processor, Stripe, charges your payment method in advance at the start of each period until you cancel. You can cancel online at any time in the app (Plan → Manage).
If you are upgrading from the free plan to Pro, we will charge your card immediately and your billing cycle starts on the day of upgrade.
If a payment fails, Pro stays on for 7 days while Stripe tries again. If you still do not pay, your account goes back to the free plan.
A promo code gives Pro until the date on the code. Each account can use a code once. Codes have no cash value. We can stop a code at any time; Pro that a code already gave stays until its date.
Daily limits apply on every plan, including Pro, to protect the Services.
All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities. Where required, we will collect those taxes on behalf of the taxing authority and remit those taxes to taxing authorities. Otherwise, you are responsible for payment of all taxes, levies, or duties.
We process refunds according to our fair refund policy below.

A fair refund policy

Bad refund policies are infuriating. You feel like the company is just trying to rip you off. We never want our customers to feel that way, so our refund policy is simple: If you’re ever unhappy with Nomi for any reason, just email us and we’ll take care of you.

Examples of full refunds we’d grant:

If you were just charged for your next month of service but you meant to cancel, we’re happy to refund that extra charge.
If you forgot to cancel a couple months ago and you haven’t used Nomi since then, we’ll give you a full refund for a few back months. No problem.
If you tried Pro for a couple months and you just weren’t happy with it, you can have your money back.

Examples of partial refunds or credits we’d grant:

If you forgot to cancel a year ago, and you’ve used Nomi since then, we’ll review your account usage and figure out a partial refund based on how many months you used it.
If we had extended downtime (multiple hours in a day, or multiple days in a month) or you emailed us and it took multiple days to get back to you, we’d issue a partial credit to your account.

At the end of the day, nearly everything on the edges comes down to a case-by-case basis. Send us a note, tell us what’s up, and we’ll work with you to make sure you’re happy.

Cancellation and Termination

You are solely responsible for properly canceling your account. You can cancel Pro at any time in the app (Plan → Manage), no questions asked. An email request to cancel Pro is not automatically considered cancellation. To delete your account, email us from your account’s email address. If you need help canceling, you can always contact us.
When you delete your account, we delete your account data from our server within 30 days, as described in our Privacy policy. We cannot recover this information once it has been permanently deleted. Your memory is stored on your Mac, not on our server, so it stays on your Mac until you delete it there.
If you cancel Pro before the end of your current paid-up month or year, you will not be charged again, and Pro stays on until the end of the period you paid for. Then your account goes back to the free plan. We do not automatically prorate unused time in the last billing cycle. See our fair refund policy above.
We have the right to suspend or terminate your account and refuse any and all current or future use of our Services for any reason at any time. Suspension means you will not be able to access the account. Termination will furthermore result in the deletion of your account or your access to your account. We also reserve the right to refuse the use of the Services to anyone for any reason at any time. We have this clause because statistically speaking, out of all the accounts on our Services, there may be at least one doing something nefarious. There are some things we staunchly stand against and this clause is how we exercise that stance. For more details, see our Use Restrictions.
Verbal, physical, written or other abuse (including threats of abuse or retribution) of anyone who works on Nomi will result in immediate account termination.

Modifications to the Service and Prices

Sometimes it becomes technically impossible to continue a feature or we redesign a part of our Services because we think it could be better. We reserve the right at any time to modify or discontinue, temporarily or permanently, any part of our Services with or without notice. If we stop Nomi completely, we will try to tell you 30 days before, and your memory on your Mac stays yours.
Sometimes we change the pricing structure for our products. When we do that, we tend to exempt existing customers from those changes. However, we may choose to change the prices for existing customers. If we do so, we will give at least 30 days notice and will notify you via the email address on record.

Uptime, Security, and Privacy

Your use of the Services is at your sole risk. We provide these Services on an “as is” and “as available” basis, without warranties of any kind, to the extent the law allows. We do not offer a service-level agreement, but do take uptime of our Services seriously.
We reserve the right to temporarily disable your account if your usage significantly exceeds the average usage of other customers of the Services. Of course, we’ll reach out to you before taking any action except in rare cases where the level of use may negatively impact the performance of the Service for other customers.
We take many measures to protect and secure your data. We enforce encryption for data transmission between Nomi and our server, and Nomi encrypts your memory on your Mac. Please refer to our Privacy policy for full details, and email us to report a security incident or threat.
When you use our Services, you entrust us with your data. We take that trust to heart. You agree that Nomi may process your data as described in our Privacy policy and for no other purpose. Your memory is on your Mac, and we cannot see it. We as humans can access your data on our server for the following reasons:
- To help you with support requests you make. We’ll ask for express consent before accessing your account.
- On the rare occasions when an error occurs that stops an automated process partway through. We get automated alerts when such errors occur. When we can fix the issue and restart automated processing without looking at any personal data, we do. In rare cases, we have to look at a minimum amount of personal data to fix the issue. In these rare cases, we aim to fix the root cause to prevent the errors from recurring.
- To safeguard Nomi. We’ll look at logs and metadata as part of our work to ensure the security of your data and the Services as a whole. If necessary, we may also access accounts as part of an abuse report investigation.
- To the extent required by applicable law. As a US business with our server located in the US, we only preserve or share customer data if compelled by a US government authority with a legally binding order or proper request under the Stored Communications Act, or in limited circumstances in the event of an emergency request. If a non-US authority approaches Nomi for assistance, our default stance is to refuse unless the order has been approved by the US government, which compels us to comply through procedures outlined in an established mutual legal assistance treaty or agreement mechanism. If Nomi is audited by a tax authority, we only share the bare minimum billing information needed to complete the audit.
We use third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Services. You can see a list of the providers who handle your data, and what each one receives, in our Privacy policy.

Copyright and Content Ownership

All content you give to the Services must comply with U.S. copyright law.
Your content is what Nomi reads, saves, or makes for you: screen text, circled pictures, voice, questions, answers, and data from apps you connect. You give us a limited license to use your content in order to provide the Services to you, but we claim no ownership rights over those materials. All materials you submit to the Services remain yours.
Your screen can show other people’s information. You must have the right to capture and process the content you give Nomi. Do not use Nomi where a law, or a rule of your school or employer, forbids it.
Most of your content is stored only on your Mac. You are responsible for keeping a backup of anything important.
We give you a personal, non-transferable, revocable license to use the Nomi app on your Mac while you follow these Terms. Nomi updates itself.
The Company or its licensors own all right, title, and interest in and to the Services, including all intellectual property rights therein, and you obtain no ownership rights in the Services as a result of your use. You may not duplicate, copy, or reuse any portion of the software, HTML, CSS, JavaScript, or visual design elements without express written permission from the Company. Open-source parts of Nomi have their own licenses. You must request permission to use the Nomi name or logo for promotional purposes. Please email us requests to use logos. We reserve the right to rescind any permissions if you violate these Terms.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Services, use of the Services, or access to the Services without the express written permission of the Company.
If you send us ideas or feedback, we can use them without paying you.

AI Answers and Actions

Nomi uses AI models. Answers can be wrong, out of date, or incomplete, even when Nomi cites a source. Check important facts — deadlines, grades, medical, legal, or money matters — at the source. Nomi is not a professional adviser.
Nomi puts text into other apps, sends email, or makes calendar events only after you approve each action. When you approve an action, you are responsible for it as if you did it yourself.
You are responsible for following the academic integrity rules of your school when you use Nomi.

Use Restrictions

When you use Nomi, you acknowledge that you may not:

Collect or extract information and/or user data from accounts which do not belong to you.
Capture or process other people’s private data without the right to do so.
Circumvent, disable, or otherwise interfere with security-related features or plan limits of the Services, or reverse engineer the Nomi server.
Trick, defraud, or mislead us or other users, including but not limited to making false reports or impersonating another user.
Create many accounts, or redeem promo codes by automated means.
Upload or transmit (or attempt to upload or to transmit) viruses or any type of malware.
Interfere with, disrupt, or create an undue burden on the Services or the networks or the Services connected.
Harass, annoy, intimidate, stalk, or threaten others, or anyone who works on Nomi.
Send spam, or email that the recipient did not ask for.
Use the Services in a manner inconsistent with any applicable laws or regulations.

Accounts found to be in violation of any of the above are subject to cancellation without prior notice.

Violations can be reported by emailing yang@get-nomi.app and should include detailed information about the account, the behavior you are reporting, and how you found it. We will not disclose your identity to anyone associated with the reported account.

Features and Bugs

We design our Services with care, based on our own experience and the experiences of customers who share their time and feedback. However, there is no such thing as a service that pleases everybody. We make no guarantees that our Services will meet your specific requirements or expectations.

We also test all of our features before shipping them. As with any software, our Services inevitably have some bugs. We track the bugs reported to us and work through priority ones, especially any related to security or privacy. Not all reported bugs will get fixed and we don’t guarantee completely error-free Services.

Third-Party Services

Nomi works with services that we do not control: Google (through Composio), web search providers, Stripe, AI providers, and any model you bring yourself. Their own terms apply to your use of them. You expressly understand and agree that we are not liable for any damages or losses resulting from your use of these third-party services, and we are not liable or accountable for any of them. You can disconnect a connected app at any time.

Liability

We mention liability throughout these Terms but to put it all in one section:

You expressly understand and agree that the Company shall not be liable, in law or in equity, to you or to any third party for any direct, indirect, incidental, lost profits, special, consequential, punitive or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Services; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Services; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service, including AI providers; (v) any action that you approved Nomi to take; (vi) or any other matter relating to these Terms or the Services, whether as a breach of contract, tort (including negligence whether active or passive), or any other theory of liability.

To the extent the law allows, our total liability for any claim is limited to the larger of the amount you paid us in the 12 months before the claim, or $50. Nothing in these Terms limits liability that the law does not let us limit.

In other words: choosing to use our Services does mean you are making a bet on us. If the bet does not work out, that’s on you, not us. We do our darnedest to be as safe a bet as possible through careful management of the business and investments in security. If you choose to use our Services, thank you for betting on us.

Governing Law

These Terms are governed by the laws of the State of California, USA, without regard to its conflict-of-law rules. Any dispute goes to the state or federal courts in Santa Clara County, California, unless the law where you live gives you the right to bring it there.

If you have a question about any of these Terms, please email us.

Based on the 37signals policies, used under CC BY 4.0. We changed the text to describe Nomi. The original text and a comparison are in our repository.